Pullman London St Pancras - Luxury hotel - Covid-19 Updates

Covid-19 Updates
16 December 2020

We are still here to welcome you as needed*!

In order to ensure your safety and ours, and in line with current government guidance, we have had to make the following changes to the way we operate :

Your health & safety

Your health and safety is our absolute priority. We have introduced intensified hygiene and prevention measures. The AllSafe label, developed with and verified by Bureau Veritas, represents our new elevated cleanliness protocols and standards, and provides assurance that these standards have been met in our hotel. Find out more about AllSafe here.

Our partnership with AXA provides you with medical support through free access to teleconsultations and an extensive medical network.

In line with the UK Government guidelines, you must wear a face covering in the hotel when not in your room. Only one person or family per lift is allowed and we kindly ask you to keep a distance of 2m/6ft from other guests and staff. Hand sanitizers are present in public areas.

FitLounge

To help you stay on top of your game, our FitLounge is still open 24/7 -with the exception of our sauna- for up to 4 people at a time maintaining social distancing.

Food and beverage

GA KingsX – Bar & Kitchen, our restaurant and bar, is currently closed. Not to worry – we are still helping you stay energized with a condensed room service offering available 24/7.

Housekeeping service

To minimise risk to Guests and staff members, we will service your room during your stay upon request only.
Replacement or additional towels, toiletries or other amenities can be requested at any time, they will be left outside of your room.
In line with the AllSafe hygiene and prevention measures, laundry service is temporarily not available.

Check-out

Fast check-out allows you to simply drop your key in the box present in the lobby. You will receive your final invoice by email.

Cancellation policy

Click here for all the latest details on Accor’s cancellation policy.

Contact us

For more information, or any requests please feel free to contact us. You can now also reach us on Whatsapp at +44 207 666 9050 (text messages only).
Stay in touch at all times by following us on Facebook, Instagram or Twitter.

 

*ie for work or education purposes, if you need to isolate yourself, while moving house etc. The full UK government guidelines currently applicable for London can be found here. 

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